Treatment Coordinator
At Jefferson Dental and Orthodontics, we are committed to making quality oral healthcare accessible to everyone. As a Treatment Coordinator, you will play a crucial role in our mission by educating patients about the importance of oral health and making their treatment affordable through financing options. If you are passionate about patient care, possess excellent communication skills, and are dedicated to delivering a 5-star patient experience, we invite you to join our team.
Position Overview:
Reporting to the General Manager, Treatment Coordinators serve as empathic educators and patient advocates. You will engage in open, educational communication, providing an overview of the patient's visit, and address their questions or concerns. In addition, you will assist our patient concierge in greeting patients, processing paperwork and insurance verification, and scheduling appointments, including new patients, recall visits, and emergencies. Treatment Coordinators are also cross-trained in basic back-office functions to support our commitment to providing a 5-star patient experience.
Core Responsibilities:
- Execute a 5-star patient experience by providing empathic education and presenting financing options in an easy-to-understand manner.
- Deliver individualized customer care by addressing patient needs, questions, or concerns respectfully, timely, and with comforting responses about treatment plans and financing options.
- Streamline patient visits by proactively preparing Smile Road Maps, pulling insurance, and necessary information.
- Initiate patient paperwork for treatment, including employment and insurance documentation.
- Assist patients with payment-related questions and process in-office payments.
- Assist the Patient Concierge with recalls, insurance verification, and scheduling as needed.
- Maintain the cleanliness and orderliness of the lobby and front office.
- Provide assistance in other clinic areas as requested and assigned by leadership.
- Participate in community outreach activities, promoting our services to the public.
Competencies for Excellence:
- Leadership and Influence: Develop and communicate goals, enhance organizational commitment, and acknowledge contributions.
- Integrity & Credibility: Build trust and respect among patients, co-workers, and leaders through a professional demeanor.
- Initiative and Results Orientation: Set specific, challenging goals, measure results, and handle crises effectively.
- Effective Communication: Understand and tailor communication to others' needs, anticipate and manage its impact.
- Concern for Order and Quality: Maintain meticulous records without compromising accuracy while meeting deadlines.
- Teamwork: Foster a friendly and supportive atmosphere, pitching in to help colleagues.
- Self-Management: Exhibit self-confidence, function effectively under pressure, and manage behavior to reduce stress.
- Adaptability: Embrace change to support shifting priorities.
- Diversity: Adapt and integrate into a diverse work environment and patient population.
- Customer Service Excellence: Become a trusted advisor to patients, emphasizing and delivering a 5-star patient experience.
Job Requirements:
- Minimum age of 18 required.
- High School Diploma or equivalent required.
- Bilingual (English/Spanish) highly preferred.
- Minimum 1 year of Dental office experience highly preferred.
- Minimum 1 year of patient care or customer service experience highly preferred.
- Intermediate to advanced computer skills, including data entry.
- Reliable transportation and availability to work clinic hours, including Saturdays.
Join the Jefferson Dental and Orthodontics team and contribute to our mission of providing accessible oral healthcare and a 5-star patient experience. If you're ready to make a positive impact on patients' lives, apply today.